In order to maintain continuous communication and try to be transparent in our work, at Closemarketing we work with a task and project manager through which our clients can follow their project day by day.
ALL THE INFORMATION
IN ONE PLACE
The philosophy of Close Marketing
Our company has a clear message already on your behalf. CloseMarketing means “near marketing”. It is this closeness to which reference is the one that makes us count on the client in the work we do for him.
Transparency and trust:
At CloseMarketing we are fully committed not only to our customers and the projects we carry out to them, but also to the multiple monitoring of them by both parties. In a world as changing and digitized as today’s, not bringing a priority order of the tasks to be carried out is in the face of failure.
That’s why at CloseMarketing, you can feel totally calm knowing that your website is in the best hands, and you can also follow the changes made to your project every day and stay in touch with us 24 hours a day.
All these efforts on our part are aimed at a single purpose, and it is total transparency with our users.
Asana, the perfect ally:
A while ago, when it comes to wanting to manage customers’ routine projects and tasks, the commonly used way was email. In our team we think that this method was already obsolete, besides being quite impersonal and that is why we try to maintain the closest and most familiar relationship possible to adapt to any changes suggested by the client.
To make all this possible, CloseMarketing works with one of the best project and task managers on the market today, and it’s Asana. This powerful tool allows us to be more efficient working as a team, and to keep the staff connected and synchronized with each other and with customers at the same time.
Asana’s greatest utility is that it allows you to exchange information about tasks in the comments section, where the customer can also comment on the changes that are made to their project. Everything that is discussed about a task is recorded in this section, so you don’t have to exchange emails, or do searches later to find out who said what, etc.
Another important feature of this manager is the option to manage tasks and projects in order of priority.
How we approach the customer
Through our task management and planning platform, Asana, we are able to coordinate our team and maintain continuous customer communication. We include customers in your project to keep you continuously informed of the tasks we plan and perform. In this way the client can actively participate in conversations about daily work and make contributions.
We hear you
The mission is to approach the client and bring the client closer to our work. We work taking customer feedback into account at all times.
We work in this way aware that marketing that best suits your business is a more real way to do marketing and is therefore more effective.
Information of interest
We also offer you data of interest such as the time we are dedicating to you. The workers, if they are working on a project, point out which of them is so that the client can see the time that has been spent on certain tasks and has greater control over our work in order to be integrated into it.
Among the main features of the task manager is the unification of the different means of communication to it so that those responsible for carrying out the tasks have all the information first hand. Emails, calls, messages, Whatsappss… everything aims to create a task for each action to be performed.
Review your project wherever you are
The task manager we use has an easy-to-use mobile app available for both iOs and Android, so the customer can download it to their mobile and have their project handy.