Personal Data Privacy Policy

This Privacy Policy regulates the processing of personal data carried out as a result of access to and use of the close.marketing website (hereinafter, “the website”) owned by CLOSEMARKETING S.L. with CIF: B19618909 and address at Avda. Fernando de los Ríos, 11 Portal 3 Oficina 15, 18100 Armilla, GRANADA. 

Privacy Policy

The use of the website attributes the condition of user (hereinafter, the “User”) and implies the knowledge and acceptance of all the conditions included in this Privacy Policy. The User must carefully read this Privacy Policy on each of the occasions that he intends to use the web, since it may undergo modifications.

Collection, processing and use of personal data on the website

Based on the provisions of the General Data Protection Regulation 2016/679 (RGPD) and Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights, we inform you that to make use of some of the services offered by our website, it may be necessary for you to provide us with certain personal data that will be incorporated into automated files.

For what purpose will we process your personal data?

In general, the data collected will be processed for the following purposes:

  • Provide the services offered through the web or attend other types of relationships that may arise with CLOSEMARKETING S.L. as a result of the requests, procedures or procedures that the User carries out through the web. The data subject to treatment will be those that are provided to us through the forms that the page contains at all times or through the emails that the User directs to the email addresses identified in it, as well as those others that are generated during the maintenance of the corresponding relationship.
  • Accounting and tax management: billing management, tax obligations, bonuses, etc. of the company’s customers and /or suppliers.
  • Treatment of claims management (customer service).
  • Processing of data protection rights.
  • Treatment of relationship management with contacts – web users through the web, answer their requests for information, respond to their requests and respond to their queries or doubts. In case of receiving a Curriculum Vitae, personal and curricular data may be part of our databases to participate in our present and future selection processes.
  • Newsletters and newsletters. Send advertising related to our products and services by electronic means.

We also remind you that you can oppose the sending of commercial communications by any means and at any time, by contacting CLOSEMARKETING S.L.

All the fields that are indicated as mandatory in any  of the forms must necessarily be completed, in such a way that the omission of any of them may imply the impossibility that we can meet your request or provide you with the corresponding services.

Additionally, during such data collection, your consent may be requested for another series of purposes that are not directly related to the service or the corresponding relationship. In the event that you do not agree with such additional treatments, check or uncheck the box intended for this purpose as appropriate.

Legitimation

The processing of your data is carried out with the following legal bases that legitimize it:

The free, specific, informed and unequivocal consent, while we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a statement or a clear affirmative action, such as the marking of a box provided for this purpose.

In the event that you do not provide us with your data or do so erroneously or incompletely, we will not be able to meet your request, making it completely impossible to provide you with the requested information or carry out the contracting of the services.

Communications or transfers of data

The data collected on the website may only be communicated to other companies for the development, maintenance and control of the legal relationship established or when there is legal authorization to do so, or is necessary for the provision of the service.

The acceptance of the user so that their data can be treated or transferred in the manner established in this paragraph, is always revocable, without retroactive effects.

Outside the cases provided for in the previous paragraph, CLOSEMARKETING S.L. will not communicate the personal data of Users to any other third party, except when their prior consent is obtained for it in the legally required manner.

Accuracy updating and conservation of users’ personal data

By sending their data through the forms provided or by email to the corresponding mailboxes, the User declares that the information and data provided are accurate and truthful, as well as that he is over 18 years old. The services of the web are not directed to children under 18 years of age, so we do not have parental consent in any case. It will be the Responsibility of the User to keep all their personal data permanently updated.

CLOSEMARKETING S.L. will keep the personal data as long as it is necessary to provide the services or meet the requests of the Users and, in any case, for the periods legally provided for each case.

Rights

As a data subject who has provided us with their personal data, you have the full right to obtain confirmation as to whether CLOSEMARKETING S.L. is processing your personal data, and in particular, you are entitled to exercise the following rights that the regulations on data protection recognize you, in accordance with the provisions of the same:

  • Right of ACCESS to your personal data.
  • Rights to request the RECTIFICATION of inaccurate data.
  • Right to request its DELETION when, among other reasons, the data is no longer necessary for the purposes that were collected.
  • In certain circumstances, you can request the LIMITATION OF THE PROCESSING of your data, in which case we will only keep them for the exercise or defense of claims.
  • In certain circumstances and for reasons related to your particular situation, the interested parties may exercise their right of OPPOSITION to the processing of your data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
  • In certain circumstances and for reasons related to your particular situation, you can request your right to the PORTABILITY of the data.

You can exercise these rights or request additional information by presenting a copy of an identification document and briefly stating your case and the right you want to exercise, by letter addressed to the Data Protection Delegate or to CLOSEMARKETING S.L. by letter addressed to the postal address located at Calle José Luis Pérez Pujadas, 6, Forum Building – Office B29, 18006, Granada, or through the email address info@close.marketing.

In addition, in case any of your rights have been violated, you have the right to file a claim with the Spanish Agency for Data Protection (AEPD), at C / Jorge Juan, 6, 28001-Madrid or through the electronic headquarters of the AEPD: https://sedeagpd.gob.es/sede-electronica-web/.   

Social Media Policy

CLOSEMARKETING S.L. informs users (hereinafter, the “User” or “Users” as appropriate) that it is the owner of the profiles on the Social Networks Facebook, Twitter, etc. under the name CLOSEMARKETING S.L. and that these have been created with the main purpose of advertising the services and events developed in CLOSEMARKETING S.L. 

The User has a profile on one of the aforementioned Social Networks and has decided to join the page created by CLOSEMARKETING S.L., showing interest in the information that is advertised in the corresponding Social Network. By joining the page of CLOSEMARKETING S.L., the User is giving his consent for the processing of the personal data published in his profile by CLOSEMARKETING S.L.

The User can access at any time the privacy policies of the Social Network itself, as well as configure their profile to guarantee their privacy.

The User’s data on the Social Network will be processed by CLOSEMARKETING S.L., only, within the Social Network itself and in no case will they be treated by CLOSEMARKETING S.L. outside it.

The User has the right to exercise their rights of access, rectification, deletion, portability and limitation, will be defined by the functionality of the Social Network itself and the ability to access the information of the profiles of the Users by CLOSEMARKETING S.L., being able to exercise them, only, in relation to that information that is under the control of CLOSEMARKETING S.L. Likewise, Users may file a claim regarding the protection of their personal data with the Spanish Agency for Data Protection at the address C / Jorge Juan, 6, 28001 – Madrid, when they consider that CLOSEMARKETING S.L. has violated the rights that are recognized by the applicable regulations on data protection CLOSEMARKETING S.L. may perform the following actions:

  • Access to the public information of the User’s profile.
  • Send personal and individual messages through the channels of the Social Network. 

The User can always control their connections, delete the contents that no longer interest them and restrict with whom they share their connections, for this they must access their privacy settings on the Social Network.

Publications

The User, once joined to the page of CLOSEMARKETING S.L., may publish in the latter comments, links, images or photographs or any other type of multimedia content supported by the Social Network. The User, in all cases, must be the owner of the same, enjoy the copyright and intellectual property or have the consent of the affected third parties. Any publication on the page, whether texts, graphics, photographs, videos, etc. that attempt or are likely to violate morality, ethics, good taste or decorum, and / or that infringe, violate or violate the rights of intellectual or industrial property, the right to the image or the Law, is expressly prohibited. In these cases, CLOSEMARKETING S.L. reserves the right to immediately remove the content, and may request the permanent blocking of the User.

CLOSEMARKETING S.L  will not be responsible for the contents that the User has freely published.

The User must bear in mind that his publications will be known by the other Users, so he himself is the main responsible for his privacy.

The images that may be published on the page will not be stored by CLOSEMARKETING S.L, but they will remain in the Social Network.

Commercial communications

In cases in which the User has given his consent to receive commercial communications, CLOSEMARKETING S.L. may send Users commercial or advertising information by any means, including electronic means (email, SMS, etc.), whether of a general nature or adapted to their personal characteristics, about their products and services, including participation in sweepstakes, events and satisfaction surveys.

In any case, the User may oppose the sending of commercial communications at any time by sending a communication to the postal or electronic addresses provided for in the previous section or using the specific means recognized in the commercial communications addressed to him.

Sites Linked

The website may contain links to other websites outside CLOSEMARKETING S.L. so that we cannot guarantee or respond to the processing of personal data that the user provides on those websites. Accordingly, we recommend reviewing the privacy policies of such sites.

How will we process your personal data?

Professional secrecy.  CLOSEMARKETING S.L. and the collaborators who work with us and who have some type of intervention in the services provided to the User, are committed not to disclose or make use of the information they have accessed by reason of their profession. The information provided by the User will be, in any case, considered confidential, without being able to be used for purposes other than those related to the services contracted to CLOSEMARKETING S.L.

CLOSEMARKETING S.L. undertakes not to disclose or disclose information about the User’s claims, the reasons for the advice requested or the duration of their relationship with it.

Documentary destruction. In order to preserve and guarantee confidentiality, CLOSEMARKETING S.L. undertakes to destroy all confidential information to which by reason of a provision of services it has had access when they are no longer necessary for the purpose for which they were collected, unless there is a legal obligation for their conservation. If the User wishes to keep the original or a copy of said information, he must print or save it by his own means or go to the headquarters of CLOSEMARKETING S.L. to collect it before its destruction.

Duration and modification of the Privacy Policy

CLOSEMARKETING S.L. reserves the right to modify, totally or partially, this Privacy Policy, publishing the changes on the Website. Likewise, it may carry out without prior notice the modifications it deems appropriate, being able to change, delete or add both the contents and services it provides, as well as the way in which they are presented or located. Consequently, the general conditions / Policies that are published at the time the User accesses will be understood as valid, they must be read periodically.

Regardless of the provisions, CLOSEMARKETING S.L. may terminate, suspend or interrupt, at any time without prior notice, access to the contents of the Website, without the possibility for the User to demand any compensation. 

Document drafted and prepared by PROTECTION REPORT S.L., which reserves the corresponding legal actions against anyone who copies and uses the content illegitimately.

The Privacy Policy was last updated on 17/11/2020.